Shipping & Returns

Shipping

The shipping period is 5 business days, which may be affected by strikes, promotional periods, or force majeure events beyond eate by eider's control.

Shipping costs for Spain: €6.50

Shipping costs outside of Spain: €25

Upon receiving the item purchased on www.eatebyeider.com, it is important to verify that it matches your order, is in perfect condition, and has not been damaged during transport.

If you find any issue, you must inform us within a maximum of 24 hours of receiving the item by sending an email to info@eatebyeider.com. Please include your personal details, order number, and a detailed description of the problem. We will contact you as soon as possible to offer a solution.

If you do not receive your order within 10 business days after the shipping notification, please inform us of the issue at info@eatebyeider.com so that we can review the situation and provide a solution.

If you receive a defective or damaged item, you must contact us within a maximum of 24 hours of receiving the item by sending an email to info@eatebyeider.com. We will inform you of the steps to follow to resolve the issue.

Returns

You will have a period of 15 calendar days from the receipt of the order to return it, with the start date being the one indicated on the delivery note.

If you wish to return the received item, you must do so with its original packaging, unused, along with its accessories and tags, and it must be in perfect condition. Otherwise, it cannot be exchanged or returned.

If you wish to exchange for a different size, color, or alternative items, you will need to return the item and place a new order.

Shipping costs are non-refundable.

We do not accept returns for bikinis as they are intimate garments.

To process a return, please contact us at info@eatebyeider.com.